Substack Premier Membership Terms and Conditions
OVERVIEW
These Terms and Conditions ("Terms") govern your participation in the Premier Membership program ("Premier Membership") offered by Writers at Work, LLC ("Company," "we," "us," or "our"). The Premier Membership is a premium group coaching and mentoring program designed for serious Substack creators. By applying for, purchasing, or participating in the Premier Membership program, you agree to be bound by these Terms in their entirety.
PROGRAM DESCRIPTION
Premier Membership Structure
The Premier Membership program may include, but is not limited to:
Group coaching sessions
Peer collaboration opportunities
Access to proprietary frameworks and methodologies
Strategic guidance for Substack growth
Monetization and audience-building strategies
Implementation support
Access to a private community of Premier Membership members
Program Duration
The Premier Membership runs for the specific period outlined in your enrollment agreement.
All program benefits are available only during the active program period.
Access to materials, communities, and recordings may expire at the conclusion of the program.
Writers at Work, LLC reserves the right to remove access to content that has become obsolete due to Substack's evolving nature.
APPLICATION AND ENROLLMENT
Application Process
Participation in the Premier Membership is by application only.
All applications are subject to review and approval at my sole discretion.
Not all applications will be accepted.
I reserve the right to accept or decline applications based on fit, group composition, and other factors determined at my discretion.
Enrollment
Enrollment is confirmed only upon receipt of full payment or completed payment plan agreement.
By enrolling, you confirm you have the authority and means to enter into this agreement.
Enrollment is non-transferable; your spot cannot be given or sold to another individual.
PAYMENT TERMS
Program Fee
The full program fee is due as specified in your enrollment agreement.
Payment plans, if offered, are a courtesy arrangement and do not reduce the total program fee.
All payment plan installments must be paid regardless of your continued participation.
Payment Methods
Accepted payment methods are limited to those offered through our payment system.
All fees are in US Dollars unless otherwise specified.
Pricing and Offers
All pricing and promotional offers are subject to change at any time.
While we strive to honor previous pricing offers, our programs and offerings evolve continuously.
As our services expand and improve, maintaining legacy pricing and offers is not always possible.
Writers at Work, LLC reserves the right to modify, update, or discontinue any pricing structure, promotional offer, or program feature.
Current rates apply at the time of enrollment, and future program enrollments may be subject to different pricing.
STRICT NO-REFUND POLICY
The Premier Membership program has a strict no-refund policy.
No refunds will be given under any circumstances once you have enrolled.
No refunds for partial participation or if you decide not to participate after enrollment.
No refunds if you determine the program is not suitable for your needs.
No refunds for technology issues, schedule conflicts, or any other personal circumstances.
No prorated refunds for late enrollment or early withdrawal.
Payment plan obligations remain in effect regardless of your participation status.
By enrolling in the Premier Membership, you acknowledge and accept this strict no-refund policy.
ATTENDANCE AND PARTICIPATION
Session Attendance
Live session times will be announced in advance.
Attendance at live sessions is strongly encouraged but not mandatory.
Recordings may be provided for sessions you cannot attend, but this is not guaranteed.
Active Participation
You are expected to participate actively in the program.
The value of the Premier Membership is directly related to your level of engagement.
Non-participation does not entitle you to any refund or fee reduction.
INTELLECTUAL PROPERTY RIGHTS
Company Content
All materials, methodologies, frameworks, presentations, documents, and recordings provided during the Premier Membership are the proprietary intellectual property of Writers at Work, LLC.
The Substack Growth Framework, strategies, and all related methodologies are proprietary.
You may not reproduce, distribute, share, sell, or repurpose the Company's intellectual property.
Limited License
You receive a limited, personal, non-exclusive, non-transferable license to use the materials for your own business only.
This license expires at the conclusion of the Premier Membership unless otherwise specified.
You may not use my materials to create competing services or training programs.
Confidentiality
All Premier Membership content and discussions are confidential.
You agree not to share specific strategies, frameworks, or materials with non-members.
You agree to respect the confidentiality of other members' business information.
PROGRAM CONDUCT
Community Standards
You agree to:
Treat all Premier Membership members with respect and professionalism
Maintain confidentiality of discussions within the Premier Membership
Refrain from solicitation or recruitment of other members for business purposes
Provide constructive feedback and support to fellow members
Comply with all platform-specific terms of service for any technology used
Prohibited Conduct
The following are expressly prohibited:
Harassment, discrimination, or disrespectful conduct toward any member
Sharing login credentials or providing unauthorized access to program materials
Recording sessions without explicit permission
Using the Premier Membership to promote services that compete with my offerings
Creating a negative or disruptive atmosphere within the community
PROGRAM CHANGES
Writers at Work, LLC reserves the right to:
Modify program content or structure to better serve the group
Adjust session schedules with reasonable notice
Bring in additional experts or guest speakers
Update materials or methodologies based on platform changes or new strategies
Cancel or reschedule sessions when necessary due to unforeseen circumstances
Remove access to content that has become obsolete due to Substack's evolving nature
Replace outdated materials with updated content reflecting current Substack features and best practices
TERMINATION OF PARTICIPATION
Termination Rights
Writers at Work, LLC reserves the right to terminate your participation in the Premier Membership at any time for:
Violation of these Terms
Disruptive behavior that negatively impacts the group
Failure to abide by community standards
Sharing confidential materials with non-members
Any other reason determined to be detrimental to the Premier Membership
No refunds will be issued if your participation is terminated for any reason.
RESULTS AND GUARANTEES
The Premier Membership is based on strategies Writers at Work, LLC has successfully implemented with clients.
Results vary based on numerous factors including your implementation, niche, content quality, and market conditions.
Writers at Work, LLC does not guarantee specific outcomes such as subscriber numbers, revenue figures, or publication success.
Your success depends largely on your implementation of the strategies presented.
LIMITATION OF LIABILITY
Writers at Work, LLC's maximum liability is limited to the amount paid for the Premier Membership program.
Writers at Work, LLC is not liable for any indirect, consequential, or special damages.
Writers at Work, LLC is not responsible for technical failures or other circumstances beyond our control.
Writers at Work, LLC is not liable for business decisions you make based on Premier Membership content.
TESTIMONIALS AND CASE STUDIES
By participating in the Premier Membership:
You grant permission for Writers at Work, LLC to use your non-confidential results as social proof.
Writers at Work, LLC may request testimonials or feedback about your experience.
Writers at Work, LLC will obtain your specific permission before using your name or specific results publicly.
FORCE MAJEURE
Neither of us shall be considered in breach of these Terms for failure to perform due to:
Acts of God
Natural disasters
Pandemic or public health emergency
Government restrictions
Other events beyond reasonable control
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Illinois, United States, without regard to its conflict of law principles.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between us regarding the Premier Membership program and supersede any prior understanding or agreements.
CONTACT INFORMATION
For questions about these Terms, please contact sarah@substackwritersatwork.com.
Last Updated: August 14, 2025