Substack Writers at Work: Terms of Service & Community Guidelines
OVERVIEW
Welcome to Substack Writers at Work ("SW@W"), a membership community and educational platform founded and operated by Sarah Fay, PhD. By subscribing to SW@W or participating in any SW@W programs, services, or community spaces, you agree to abide by these Terms of Service and Community Guidelines.
INTELLECTUAL PROPERTY RIGHTS
Content Ownership
All content published on SW@W, including but not limited to articles, posts, newsletters, videos, live sessions, courses, frameworks, methodologies, and community discussions, is proprietary property of Sarah Fay unless explicitly stated otherwise. The Substack Growth Framework, Substack Strategy Growth Framework, and all related methodologies are proprietary systems developed by Sarah Fay based on extensive experience working with hundreds of Substack creators.
Usage Restrictions
Subscribers may not:
Reproduce, distribute, or republish any SW@W content without prior written permission
Use SW@W content for commercial purposes, including but not limited to:
Creating competing services or products
Repackaging our methodologies as your own
Using our content to promote your services within or outside our community
Copy, modify, or create derivative works based on our proprietary frameworks and methodologies
Content Integrity
SW@W content may not be used in a manner that contradicts, criticizes, or undermines the advice, recommendations, or strategies provided by Sarah Fay or the SW@W community. Creating content that directly counters SW@W teachings using knowledge gained through the membership is prohibited.
SUBSCRIPTION OR MEMBERSHIP & PAYMENT TERMS
Subscription or Membership
By subscribing to SW@W, you gain access to the content and community features associated with your chosen subscription or membership tier (free or paid).
Payment Terms
All payments are processed securely through Substack's payment system
Subscription or membership fees are non-refundable
No refunds will be issued for the Mastermind program or any premium offerings
Subscription or membership terms are subject to change with notice
Pricing Changes
All pricing is subject to change at any time
While we strive to honor previous pricing offers, our platform and offerings evolve continuously
As our services expand and improve, maintaining legacy pricing is not always possible
Current subscription or membership rates apply at the time of renewal
We reserve the right to modify, update, or discontinue any tier, feature, or pricing structure
Existing members will receive notice of significant pricing changes before their renewal date
COMMUNITY PARTICIPATION
Community Guidelines
All SW@W subscription or membership participants agree to:
Treat fellow members with respect and professionalism
Refrain from promotional activities without explicit permission
Maintain the confidentiality of discussions within the community
Engage constructively and supportively with other members
Not solicit or promote competing services to community members
Code of Conduct
The following behaviors are prohibited:
Harassment, discrimination, or abusive behavior toward other members
Spam, excessive self-promotion, or unsolicited marketing
Posting content that is offensive, inappropriate, or violates others' privacy
Using SW@W community spaces to criticize or undermine SW@W teachings
Creating divisive content that contradicts SW@W methodology using knowledge gained through membership
CONTENT MODERATION
Sarah Fay and designated moderators reserve the right to:
Remove any content that violates these guidelines
Restrict, suspend, or terminate subscription or membership without refund for policy violations
Edit, move, or delete any community content at our discretion
Set and enforce additional rules within specific community spaces
SUBSCRIPTION OR MEMBERSHIP TERMINATION
Sarah Fay reserves the right to terminate or restrict access to SW@W at any time for violations of these guidelines, including but not limited to:
Misuse of SW@W content
Inappropriate behavior within the community
Using SW@W community connections to promote competing services
Creating content that directly contradicts or undermines SW@W teachings
SW@W is not obligated to provide refunds for terminated subscriptions or memberships regardless of the reason for termination.
PRIVACY
Your personal information is subject to the Substack Privacy Policy. By participating in SW@W, you consent to the collection and use of information as outlined in that policy.
DISCLAIMERS & LIMITATIONS
No Guarantees
SW@W provides educational content and community based on Sarah Fay's experience and expertise. Results from applying our methods may vary. No specific outcomes or financial gains are guaranteed.
Limitation of Liability
Sarah Fay and SW@W shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
MODIFICATIONS TO TERMS
These Terms of Service and Community Guidelines may be updated from time to time. Significant changes will be communicated to members via email or platform notifications.
CONTACT INFORMATION
If you have questions about these Terms of Service or Community Guidelines, please contact support@substackwritersatwork.com.
Last Updated: 4/1/2025