TERMS OF SERVICE: ONE-TO-ONE CONSULTING

OVERVIEW

These Terms of Service ("Terms") govern the one-to-one consulting services ("Services") provided by Sarah Fay, PhD ("Consultant," "I," "me," or "my") to clients ("Client," "you," or "your"). By scheduling, purchasing, or participating in any one-to-one consulting session, you agree to be bound by these Terms in their entirety.

SERVICES

Service Description

One-to-one consulting services may include, but are not limited to:

• Substack growth strategy development

• Content planning and optimization

• Audience building consultation

• Monetization strategy

• Personal brand development

• Writing coaching and feedback

• Application of the proprietary Substack Growth Framework

Session Format

• Sessions are conducted via the platform specified in your booking confirmation

• Sessions are scheduled for the duration specified at purchase

• Sessions begin and end at the scheduled times regardless of client attendance or tardiness

BOOKING AND PAYMENT

Booking Process

• Sessions must be booked in advance through my official booking system

• Your session is not confirmed until payment is received in full

• By booking a session, you agree to these Terms in their entirety

Payment Terms

• Full payment is required at the time of booking

• Accepted payment methods are limited to those offered through my booking system

• All fees are in US Dollars unless otherwise specified

Pricing

• Current service rates are as published on my website at the time of booking

• I reserve the right to modify my rates at any time

• Any rate changes will not affect sessions already booked and paid for

NO-REFUND POLICY

I maintain a strict no-refund policy for all one-to-one consulting services.

• No refunds will be given under any circumstances

• No refunds for missed sessions, regardless of reason

• No refunds for technical issues on the client's end

• No refunds based on dissatisfaction with advice or recommendations

• No refunds for partial attendance or early termination of sessions

• No refunds if client determines the service is not suitable for their needs

• No credit or makeup sessions are offered in lieu of refunds

By purchasing my services, you acknowledge and accept this no-refund policy.

RESCHEDULING POLICY

• Rescheduling requests must be submitted at least 48 hours before the scheduled session time

• Rescheduling is subject to my availability

• Each client is permitted one (1) reschedule per booked session

• Failure to attend a session without proper rescheduling will result in forfeiture of the session and payment

• I reserve the right to reschedule sessions when necessary with reasonable notice

INTELLECTUAL PROPERTY

My Content

• All materials, methodologies, frameworks, and recommendations provided during sessions are my proprietary intellectual property

• The Substack Growth Framework and all related methodologies are proprietary

• You may not reproduce, distribute, or repurpose my intellectual property without express written permission

Your Content

• You retain rights to your own content discussed during sessions

• By sharing your content with me, you grant me a limited license to review and provide feedback on that content

• I will not share your confidential information with other clients

Session Recording

• Recording of sessions is strictly prohibited without prior written consent

• I reserve the right to record sessions for quality assurance with your consent

• Any authorized recordings remain my intellectual property

RESULTS AND GUARANTEES

• Results from implementing my advice may vary

• I do not guarantee specific outcomes such as subscriber growth, revenue increases, or publication success

• My services are advisory in nature and implementation is your responsibility

• Success depends on many factors beyond my control, including your execution, market conditions, and audience reception

CONFIDENTIALITY

• I maintain confidentiality regarding the content of our sessions

• I may use general concepts from our work together for educational purposes without identifying you

• I will not share your specific strategies, content, or business information with others without permission

• You agree to maintain confidentiality regarding my proprietary methods and frameworks

LIMITATIONS OF LIABILITY

• My maximum liability is limited to the amount paid for the specific consulting session in question

• I am not liable for any indirect, consequential, or special damages

• I am not responsible for technical failures, internet issues, or other circumstances beyond my control

• I am not liable for any business decisions you make based on my consultation

CLIENT RESPONSIBILITIES

You agree to:

• Provide accurate information necessary for effective consultation

• Be prepared and on time for scheduled sessions

• Implement advice at your own discretion and risk

• Maintain professional and respectful communication

• Use the services for legitimate business purposes only

TERMS MODIFICATION

I reserve the right to modify these Terms at any time. Continued use of my services following any changes constitutes acceptance of the modified Terms.

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Illinois/United States, without regard to its conflict of law principles.

CONTACT INFORMATION

For questions about these Terms, please contact [your contact information].

Last Updated: 1/1/2025